New! Residential ServLine® Program

We are always striving to provide our customers with the most effective services possible. We recognize many of you have struggled with the unexpected cost of water leaks and water line repairs. Many homeowners were surprised to find out that they are responsible for both the extra water charges from water leaks and repair of the water line from the meter to the home. These homeowners were shocked to discover that their homeowners insurance didn’t cover any of the repair costs (which can exceed $2,000) or the extra water bill from the leak that can add hundreds of dollars more..

As a result, the Gallia Rural Water Utility Program is excited to provide a new program that protects our residential customers, as long as they have their own water meter, from these very high and unexpected repair and water leak costs. The program we have developed is called ServLine®. Our ServLine® Program provides broad protection with no deductible and is insured by an “A” rated insurance company.

Gallia Rural Water Utility District

ServLine Home Example

Water Loss Protection: Automatically Enrolled $2.00/Month

Water Line Protection: Sign-up by calling $4.75/month

Add Water Line Protection

As your service provider for water service we are dedicated to providing you with reliable service and a safe water supply.  Over the years, we have made many improvements to our system and facilities to maintain a consistently high level of water quality and reliability.

It is accepted utility practice in the United States that the customer is responsible for utility service on the customer side of the meter. This includes leakage. A customer seeking a leak adjustment should also realize that the water he or she doesn’t pay for will be paid for by other customers.

The Utility is run for the benefit of all present and future customers, and while no customer shall intentionally be treated unfairly, no customer shall be treated in a way that compromises the interest of other customers. The utility is subject to various state and federal regulations and has no discretion to adjust bills in a manner which would violate these regulations.

POLICY STATEMENT

1. The need to adjust a utility bill may be evident by a customer complaint of excessive billing or evidence of leakage on the customer side of the meter.

2. It is the customer’s responsibility to keep his plumbing system in good working order. If, however, the Utility Meter Reader or other employees suspect leakage on the customer’s side of the meter, they shall attempt to notify the customer by leaving a “door-hanger” on the premises.

3. Residential customers are automatically added to our ServLine Program for water loss protection. If a leak occurs, the customer will call ServLine for an adjustment, up to $2,500. There is a threshold of $100 for a leak. If justified, the residential customer’s bill will be adjusted to a monthly average. Only one leak can be adjusted per year. Those customers declining this protection will be responsible for their water bills with no adjustment. Customers also have the option to sign up with ServLine for Water Line Protection. This covers repair or replacement of water lines up to $10,000, with no annual limit. This protection covers the area from your meter to the foundation of the home, and also includes $500 for private paved surfaces like sidewalks or driveways. Both of these protections are for residential customers only. All leaks are adjusted through our ServLine Program. Please refer to our leak adjustment policy for guidelines and qualifications for leak adjustments. These do not pertain to commercial properties. (Jan 2016)

4. To be adjusted, the leak must not be readily evident to a reasonable person (such as leaks that are underground, within walls or under floors) or the leak must occur while occupants are away from the premises.

5. Adjustments on WATER bills will NOT be made for the following:

a. Premises left or abandoned without reasonable care for the plumbing system;
b. No more than on occurrence per calendar year;
c. Filling of swimming pools;
d. Watering of lawns or gardens;
e. Negligent acts - such as leaving water running.

We're excited to bring these services to our customers; hopefully to help prevent those unexpected costs should you have a leak or broken pipe.

Sincerely,
The Gallia Rural Water Utility District

Frequently Asked Questions

Isn't the exterior water service line the Utility Company's responsibility until it connects to my house?
No. The water service line is the homeowner's responsibility from the Utility's water meter until it connects to your home.
Doesn't my Homeowners Insurance cover damage to my exterior water service line?
  • With rare exceptions. Most homeowner's insurance policies do NOT cover the exterior service line. But good news, with our new ServLine® Program you do not file a homeowner's insurance claim or pay a deductible.
  • The chance of a water line repair is approximately the same as a collision claim against your automobile insurance.
Can I decline participation in the ServLine® Leak Protection Program and take my chances?
  • Yes. You do not have to take advantage of this program and can decline with just a quick phone call.
  • If you decline participation you will now be responsible for all excess water charges from a line leak. ServLine® is the new way we adjust water bills for qualifying leaks that result in excess water charges.
  • However, it would take over 43 years of monthly charges for Leak Protection to pay for only one excess water bill of $1,000.
How many times per year can I make a claim for bill relief from a water leak with Leak Protection?
Leak Protection enhances our leak adjustment policy for residential customers and follows the same guidelines, allowing one claim every 12 months.
Does Leak Protection pay for excess water bills from leaks that happen because of plumbing leaks inside of my house? What about leaks on irrigations systems or other connecting exterior water lines?
  • Leak Protection follows the same guidelines of the leak adjustment policy it enhances.
  • Our leak adjustment policy guidelines and intention remains the same. Please click the following link for a copy of the Gallia Leak Adjustment Policy
Is there a waiting period for protection to take effect?
There is a not a waiting period for the Water Line Protection if you signed up before the start date of our new ServLine® Program. However, after the start date there is a 30 day waiting period unless a new customer is signing up a new connection or an existing customer moves to a new address and is establishing a new account and connection. Since you are automatically enrolled in Leak Protection, there is no waiting period for Leak Protection.
Is the $10,000 limit for repairs and replacement of exterior water service lines enough?
The $10,000 limit for repair and replacement of the water service line with Water Line Protection is enough for all but the most unusual situations.
How many times per year or over multiple years can I have my exterior water line repaired or replaced by the Water Line Protection?
Multiple leaks or repairs are not a problem for Water Line Protection. The coverage is in place for each occurrence whether there are one or more leaks in a year or after several years. The coverage is in place as long as you remain enrolled in the program.
I received information regarding a warranty program in the mail. Is this the same program?

No. Our program is unique and is not like any program you may have seen before. We have never endorsed or offered a service line program until now.

  • This is not a warranty product or backed by a warranty company.
  • Warranty companies are NOT regulated at all in many areas, as a result, they are not held to the same standards as insurance companies. Our service line program is unique and is not like any program you may have seen before.
  • The ServLine program covers more with fewer restrictions than any warranty program we have seen.
  • ServLine’s provider is regulated by the State Department of Insurance, unlike warranties.
What happens if I break my exterior service line by hitting it while digging?
Good news! We will cover the break as long as an 811 Call has been made and the water service line is marked prior to digging.
Does Water Line Protection (which provides coverage for repairs of the water service line from our meter to the foundation of your home) cover my sprinkler system water lines, other irrigation lines, water lines to the swimming pool, water lines to other structures, or water lines inside of my home?
Water Line Protection covers payment for the repair or replacement of the exterior water line from the meter to the foundation of your home. The repair or replacement coverage does not extend to sprinkler system water lines, other irrigation lines, water lines to swimming pools, water lines to other structures, or water lines inside of the home.
Is my water line covered for absolutely everything that might make it leak or break?
The Water Line Protection has very broad coverage but there are things that could happen that would not be covered by the Water Line Protection. Things like earthquakes, floods, or landslides are excluded, as are back-ups into the house or costs to remove clogs or plugs among others. No program is going to cover absolutely everything.
How much is my deductible when I have a repair.
Great news! There is no deductible for either Leak Protection or Water Line Protection.
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